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Community & Stakeholder Engagement for Government 2017

The Community and Stakeholder Engagement for Government 2017 conference will bring together community and stakeholder engagement practitioners from all levels of government to discuss best practice approaches to engagement. The conference will focus on practical lessons from practitioners from a variety or government Departments and organisations and facilitate knowledge transfer between attendees.

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  31 - 03 August 2017
Mantra Canberra
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Speakers

We have brought together leader’s in community and stakeholder engagement from a variety of Departments, Agencies and Organisations to discuss best practice in government community and stakeholder engagement.
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Days

Over two information-packed days, you will hear case studies and a panel discussion from engagement professionals and an update from the Australian Public Sector Commission. Further, learn alternative engagement and decision making models of growing importance for the future.
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Workshops

Interactive sessions designed to give you the skills you the skills to implement whole of organisation engagement strategies and present complicated information to non-expert communities and stakeholders.
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Venue

Mantra Canberra
84 Northbourne Avenue
Canberra ACT 2612

Benefits

  • Gain knowledge of and skills in best practice approaches to community and stakeholder engagement from practitioners with direct engagement experience
  • Obtain techniques for engaging non-expert stakeholders in your organisations complicated work
  • Learn techniques for working with disengaged and/or hostile communities
  • How to maintain relationships with communities and stakeholders beyond initial engagement
  • Increase the likelihood of public acceptance of organisational policies and goals
  • Learn how to integrate engagement thinking through the whole of your organisation

Who should attend this conference

90%Head of/communications director

85%Communications officer

82%Director of community engagement (and variants)

77%Community engagement officer

71%Head of stakeholder engagement (and variants)

Get Ready To Be Inspired!

 
Scroll down for more info and the agenda
  
Easy online booking or call for further assistance

Key Speakers

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Emma Perkins

Director, Media and Engagement


Australian Public Service Commission


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Julianne Cowley

Assistant Secretary, Health Policy Branch


Department of Foreign Affairs and Trade


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Alisa Smith

Assistant Director Entry-Level Engagement and Strategic Recruitment


Department of Defence


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Ben Creagh

Executive Manager - Communications


CSIRO


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Kylie Cochrane

Global Lead Communication and Stakeholder Engagement


Aurecon


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Katherine Fraser

Director, Media


Department of Defence


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Jose Robertson

Director of Audiovisual & Online Engagement


Department of Education and Training


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Andrew Grocott

Community and Stakeholder Engagement Practitioner


NSW Department of Planning and Environment


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Sandy Sukmana

Community Liaison Team


Australian Federal Police


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Megan Lancaster

Director, Community Engagement


Multicultural NSW


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Iain Walker

Executive Director


New Democracy Foundation


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Jason Downs

Leader for Engagement


SA Department of State Development


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Damian Carmichael

Open Government National Action Plan, The Department of Industry


Department of Innovation and Science


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Holly Love

Unit Head, Stakeholder Engagement


NSW Environment Protection Authority


  • Pre-Conference Workshop

    DAY ONE: Pre-Conference Workshop, 31st July

    8:30 Registration, morning coffee and tea

    9:00 MORNING SESSION

    PRACTITIONERS WORKSHOP: AN INTRODUCTION TO BEST PRACTICE IN COMMUNITY AND STAKEHOLDER ENGAGEMENT

    Ensuring successful engagement

    • Demonstrating sincere engagement
    • Ensuring all stakeholders have a voice
    • Stakeholder identification and mapping techniques
    • Innovative methods of engagement

    Conflict resolution through engagement

    • Management of community and stakeholder conflict
    • Using engagement to overcome conflict
    • Managing conflict before it becomes entrenched
    • Methods for overcoming already entrenched conflict

    12:30 Lunch

    1:30 AFTERNOON SESSION

    Engaging with marginalised communities

    • How to engage with marginalised communities
    • Integrating engagement with marginalised communities into wider engagement strategies
    • Thinking about engagement from the perspective of marginal communities engagement with government as well as government engaging with community

    Tools and techniques for engaging different stakeholders

    • Learn different techniques for engaging with different industries:
      • The general community
      • Industry and industry groups
      • Other government agencies
    • The importance of effective planning to achieve successful engagement

    Your Expert Facilitator:
    Martin Bass, Engagement Consultant, Local Government NSW

  • Conference Agenda

    DAY TWO: 1st August, 2017

    8:30 Registration, morning coffee and tea
    9:00 Opening remarks from chair: Laurie Patton, Executive Director, Internet Australia, founding member of Australian Open Government Partnership Network and former CEO IAP2 Australasia

    THE IMPORTANCE OF ENGAGEMENT FOR GOVERNMENT

    9:05 Understanding the vital role of community and stakeholder engagement in Government

    • Learn principles of engagement theory and practice
    • The importance of engagement for democratic governance
    • How to ensure enagagement programs add value to your your Department or organisation
    • Mitigating the reputation, influence, and other costs of poor engagement
      • Identifying the costs of poor engagement

    Emma Perkins, Director, Media and Engagement, Australian Public Service Commission

    9:55 Driving positive e policy outcomes by integrating engagement

    • The context and challenges for the Australian Public Service in community engagement
    • A case study from the DFAT Health Policy Branch
    • Learn why engagement is critical to program and policy
    • How engagement helps build trust and avoid unintended consequences

    Julianne Cowley, Assistant Secretary, Health Policy Branch, Department of Foreign Affairs and Trade

    10:45 Morning Tea

    BEST PRACTICE ENGAGEMENT CASE STUDIES

    11:00 Engaging disengaged communities

    • Best practice methods for engaging specific disengaged communities and stakeholders
    • Tailoring engagement strategies to differing demographics and stakeholder groups
    • The benefits of this engagement and lessons for other organisations

    Judith Wardell, Rural and Remote Engagement, Queensland Department of Education and Training

    11:50 Using re-engagement strategies to maintain relationships with multiple communities

    • Keeping communities and stakeholders engaged beyond initial contact
    • The value of continued engagement for Government organisations
    • Driving continuous improvement by improving the feedback process
    • Removing barriers to re-engagement by understanding stakeholder requirements

    Pending approval: Laurelle Muir, Manager Community Engagement, Brisbane City Council

    12:40 Lunch

    1:40 Developing a strategic network of key influencers

    • Developing a network of influencers to drive stakeholder engagement initiatives
    • How to Identify potential influencers throughout your organisation
    • A case study from the Defence Graduate Program:
      • Enhancing tertiary and secondary awareness of Defence entry level programs in the STEM disciplines

    Alisa Smith, Assistant Director Entry-Level Engagement and Strategic Recruitment, Department of Defence

    2:30 Engaging non-technical communities and stakeholders in technical situations

    • Ensuring non-technical stakeholders understand vital technical information
    • Examples from the policy rich space dealt with in the CSIRO context
    • Ensuring community and stakeholder interest in your organisations research and work
    • Lessons in engagement for technical and non-technical departments and organisations

    Ben Creagh, Executive Manager Communications, CSIRO

    3:20 Afternoon Tea

    THE OPEN GOVERNMENT AGENDA IN ENGAGEMENT

    3:40 Community and stakeholder engagement priorities and the Open Government National Action Plan

    • An outline of the OG NAP
    • Where Open Government has benefited communities and government: international examples
    • A panel discussion with members of the OG NAP Interim Working Group

    Katherine Szuminska, Civil Society Representative, Australian Open Government Partnership Interim Working Group
    Pending Members, Open Government National Action Plan Interim Working Group

    4:30 The Commonwealth Government Action Plan – Commitment 5.2: enhancing public participation and engagement

    • Designing and implementing a whole-of-government framework for public participation and stakeholder engagement
      • An update on where the Department is up to in the process
    • How this will enhance policy outcomes and advance the values of open government

    Damian Carmichael, Open Government National Action Plan, The Department of Industry, Innovation and Science

    5:20 DTA Update: Opportunities presented by the move to digital methods of engagement

    • The benefits of digital approaches to engagement
    • The agenda of the Digital Transformation Agency
    • Enhancing your organisations reach in community and stakeholder engagement through digital media
    • Using digital media for enhancing feedback mechanisms in engagement
    • How the Digital Transformation Agency works with Departments and organisations

    Pending: Gavin Slater, CEO, Digital Transformation Agency

    6:10 Close of Day

    DAY THREE: 2nd August, 2017

    8:30 Registration, morning coffee and tea
    9:00 Opening remarks from chair: Laurie Patton, Executive Director, Internet Australia, founding member of Australian Open Government Partnership Network and former CEO IAP2 Australasia

    PRIVATE SECTOR LESSONS AND SINCERE ENGAGEMENT

    9:05 Lessons from Aurecon’s experience in community and stakeholder engagement

    • A discussion of Aurecon’s stakeholder engagement strategies
    • A case study or various examples from Aurecon
    • Lessons for other organisations

    Kylie Cochrane, Global Lead Communication and Stakeholder Engagement, Aurecon

    9:55 Ensuring sincerity in engagement and measuring effectiveness

    • How to make sure engagement is genuine
    • Learn techniques for measuring the effectiveness of engagement
    • Lessons for other organisations

    Katherine Fraser, Director, Media, Department of Defence

    10:45 Morning Tea

    DIGITAL FUTURE & SAMPLING TECHNIQUES

    11:00 Opportunities presented by the move to digital methods of engagement

    • Enhancing your organisation’s reach in community and stakeholder engagement through:
      • Social media
      • Other digital media
    • The benefits of digital approaches to engagement
    • How digital engagement fits in your organisations wider engagement
    • How to move from traditional to digital engagement without undermining pre-existing relationships

    Jose Robertson, Director of audiovisual and online engagementDepartment of Education and Training
    Suzanna Beljanski, Digital media manager, Department of Education and Training

    11:50 Using samples in engagement to make large stakeholder communities manageable

    • Understanding large communities of stakeholders through use of sampling and other methods
    • An explanation of the technicalities of this approach
    • Understanding different tools of engagement such as:
      • marketing tools
      • traditional in person engagement
      • digital
    • How these tools can be used in a complementary way

    Andrew Grocott, Community and Stakeholder Engagement Practitioner, NSW Department of Planning and Environment

    12:40 Lunch

    MULTICULTURAL ENGAGEMENT & HOSTILE COMMUNITIES

    1:40 Lessons from the Australian Federal Police in building relationships in the community

    • Learn how the AFP builds relationships in Australian communities
    • A case study form the AFP focusing on its experiences and strategies
    • Apply lessons from the AFP to your organisation

    Pending approval: Sandy Sukmana, Community Liaison Team, Australian Federal Police

    2:30 Engaging with Culturally Diverse Communities

    • Learn methods for engagement with migrant communities
    • A case study from Multicultural NSW
    • How these can be applied to your Department’s and organisations engagement

    Megan Lancaster, Director, Community Engagement, Multicultural NSW

    3:20 Afternoon Tea

    3:40 What are the best ways to work with and build trust with hostile communities and stakeholders?

    • Understanding reasons for hostility towards government organisations
    • Engaging hostile communities in consultation and learning processes
    • Building relationships with hostile communities to overcome opposition
    • The mutual benefits of this to your organisation and stakeholders

     

    Holly Love, Unit Head, Stakeholder Engagement, NSW Environment Protection Authority
    Martin Bass, Engagement Consultant, Local Government NSW

    ALTERNATE ENGAGEMENT & DECISION MAKING

    4:30 Sharing the decision: new models which aid in building public trust

    • An explanation of deliberative democracy: acting on public judgement rather than public opinion
    • The advantages of this approach
    • A case study of the New Democracy Foundation’s 2016 Infrastructure Victoria Project
    • The wishlist versus trade-off approach to engagement
    • Applying 5 key principles to any form of engagement

    Iain Walker, Executive Director, New Democracy Foundation

    5:20 Community and stakeholder engagement in the Nuclear Fuel Cycle Royal Commission

    • Learn methods for stakeholder engagement
    • Understand the value of continued engagement to government organisations
    • A case study of the Consultation and Response Agency and the Nuclear Fuel Cycle Royal Commission

    Jason Downs, Leader for Engagement, SA Department of State Development

     6:10 End of Day

  • Post Conference Workshop

    DAY FOUR: 3 August, 2017

    8:30 Registration, morning coffee and tea

    9:00 – 12:00 WORKSHOP A

    DRIVING A HOLISTIC APPROACH TO COMMUNITY AND STAKEHOLDER ENGAGEMENT THROUGH YOUR DEPARTMENT
    Community and stakeholder engagement is a major issue for government. Successful community and stakeholder engagement has many benefits towards the achievement of organisational goals. This includes enhancing policy, improving service delivery and increasing the likelihood of long-term policy success.
    This workshop will give an in-depth overview of how to integrate community and stakeholder engagement through the whole of your organisation’s work, an important aspect of the work of government Departments and organisations. Integration will be learned through:

    • Enhancing understanding of the importance of community and stakeholder engagement for achievement of organisational outcomes
    • Learning the place of community and stakeholder engagement through the policy cycle and beyond
    • Understanding how to make community and stakeholder engagement a core focus of all relevant internal work groups
    • Creating coherent organisational strategies for engagement with overlapping stakeholders
    • Consideration at every Departmental level and function of your organisation

    Facilitated by:
    Australian Public Service Commission

    12:30 Lunch

    1:30 – 5:00 WORKSHOP B

    INVOLVING EVERYDAY PEOPLE IN COMPLEX DECISIONS. METHODS TO GET BEYOND SIMPLE “WISHLIST ENGAGEMENT” AND SHARE THE HARD TRADEOFF DECISION
    A major issue for government Departments and Agencies in democracies is building an understanding of their complex work through presenting complicated information to non-expert audiences and stakeholders. Ensuring best practice in such presentation of information can be the difference between policy acceptance or significant opposition to policy amongst stakeholders.
    This workshop will provide delegates with techniques to enhance understanding of their work amongst the community and stakeholders. This includes:

    • Best practice in presenting complicated information and work in plain English without over-simplification to:
      • Enhance understanding of your work
      • Build coalitions of support
      • Enhance policy prospects and possibilities
    • Prevent hostility amongst stakeholders through pro-active engagement
    • Create a wide level of support for your organisations work
    • Enhance these skills amongst your entire workforce

    Your Expert Facilitator:
    Iain Walker, Kathy Jones and others, Executive Director, newDemocracy Foundation

  • Speaker List

    Emma Perkins, Director, Media and Engagement, Australian Public Service Commission

    Julianne Cowley, Assistant Secretary, Health Policy Branch, Department of Foreign Affairs and Trade

    Katherine Fraser, Director, Media, Department of Defence

    Damian Carmichael, Open Government National Action Plan, The Department of Industry, Innovation and Science

    Ben Creagh, Executive Manager Communications, CSIRO

    Kylie Cochrane, Global Lead Communication and Stakeholder Engagement, Aurecon

    Jose Robertson, Director of audiovisual and online engagement, Department of Education and Training

    Suzanna Beljanski, Digital media manager, Department of Education and Training

    Andrew Grocott, Community and Stakeholder Engagement Practitioner, NSW Department of Planning and Environment

    Jason Downs, Leader for Engagement, SA Department of State Development

    Martin Bass, Engagement Consultant, Local Government NSW

    Iain Walker, Executive Director, New Democracy Foundation

    Katherine Szuminska, Civil Society Representative, Australian Open Government Partnership Interim Working Group

    Judith Wardell, Rural and Remote Engagement, Queensland Department of Education and Training

    Sandy Sukmana, Community Liaison Team, Australian Federal Police

    Laurelle Muir, Manager Community Engagement, Brisbane City Council

    Alisa Smith, Assistant Director Entry-Level Engagement and Strategic Recruitment, Department of Defence

    Megan Lancaster, Director, Community Engagement, Multicultural NSW

Speakers

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