FAQs

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Below are some common questions asked by out clients, however if you need further information, please do not hesitate to phone us on 02 8248 0200 or send an email to events@konnectlearning.com.au

Online – Go to the event you wish to register for, click the “register now” button and fill out your details

By Phone – Call (02) 8248 0200 and one of our friendly staff will be able to assist you with your registration.

By Maill –Please send your completed registration form to PO Box 683 Potts Point NSW 1335

By E-Mail – Complete the registration form on the last page of your agenda and email to events@konnectlearning.com.au

Please note that all registrations are subject to Konnect Learning’s terms and conditions

As soon as you have registered you will automatically be sent a confirmation email. If you do not receive one you should contact us immediately.

You have 14 days to pay your invoice. All invoices must be paid in full before training commences

We prefer credit card upon registration, however, we accept EFT or cheque.
Payment can be made by:

MasterCard, Visa and Amex*
*Amex will attract a 2.5% credit card fee

Electronic Funds Transfer
Konnect Learning
BSB: 06 2014
Account Number: 1053 3919

Cheque made payable to Konnect Learning

You will receive a confirmation email as soon as you have registered, confirming your attendance, the start and finish times and the venue for your training. Again, please contact us if this is not received within 24 hours of registering

Please note that all registrations must be finalised with payment prior to the training to secure your seat.

Please let us know a minimum of 5 days in advance if you have special dietary requirements. We will cater to any requirements given sufficient notice.

Should your circumstances change and you can no longer attend your training, please let us know as soon as possible. At any time leading up to the training you can substitute someone else from your organisation to attend at no extra charge.

If you are cancelling your registration at any time prior to 30 working days before the training, we are happy to refund your money less a $300 per person administration fee.

If you are within 30 days of the training there is no cancellation and no refunds. We apologise for any inconvenience.

For more information please see our terms and conditions

We understand and respect your right to privacy. We will under no circumstances provide your details to any other organization.

We will however use your information to keep you informed of upcoming training courses. If you are receiving our information in error, please contact us immediately on 02 8248 0200.

If you no longer wish to receive our email updates, please click on the “unsubscribe” link at the bottom of the email or email us at events@konnectlearning.com.au.

For more details about privacy, please read our Privacy Policy.

Our ABN is 39 162 592 056

Live Streaming + COVID 19
There is a lot of confusion around corporate learning events and COVID – 19. We understand. We’re all going through it. Given this, we want to make the following assurances:

  • If you have booked onto a physical pass and can no longer attend an event, you will either be refunded the difference in your registration ticket, or be given access to an additional live streaming ticket for anyone within your organisation
  • Should your circumstances change, we are happy to offer a full credit note for yourself or anyone within your organisation to attend any one of our other excellent events
  • Now that our events will be live streamed, they will also be recorded. If you cannot attend the event, whether it be live streamed or a physical pass, we are working hard to ensure everyone receives a recording of the event so you can have the same experience for all time

Changes to Events (COVID – 19 & Beyond)

Many events this year have inevitably been postponed or cancelled due to State and Federal Government mandated shutdowns. We are doing our best to ensure that these events will go ahead on postponed dates and via live-streaming mechanisms. In the event that your registration or participation in an event has been postponed, Konnect Learning offers flexible tickets and credit notes to all clients that have been impacted. Given the financial and economic impact of COVID – 19, Konnect Learning is unable to offer a financial refund for events that have been affected by COVID – 19.

A tremendous amount of effort is spent to ensure all of Konnect Learning events proceed as originally marketed. It is with regret that circumstances beyond Konnect learning’s control can prevent this from happening. As such, Konnect Learning reserves the right to change the speaker and/or agenda details at any time throughout the marketing lifecycle of an event. Konnect Learning will diligently minimise the risks of changes to any event and will always ensure events deliver the content that is advertised. Konnect Learning will notify all participants of any changes in a timely manner leading up to an event.

Cancellation Policy

If you are unable to attend an event, Konnect Learning accepts substituted attendees in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by Konnect Learning.

Cancelled registrations must be emailed to events@konnectlearning.com.au as soon as possible. A credit note will be issued valid for use towards any future event within the following 12 months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $300.

Konnect Learning does not provide refunds for cancellation.

It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. Please call or email us to arrange the details.

If an event is cancelled or rescheduled, Konnect Learning will ensure all stakeholders are contacted. If an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Konnect learning event held in the twelve months following date of issuance.

Credit Notes

In the event of issuance of credit notes, holders are entitled to use this credit towards ANY Konnect Learning event which can accommodate additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.

Customer Privacy

Konnect Learning takes diligent action to ensure all client details are protected. Furthermore, we respect our customer’s right to ‘opt out’ of our various promotional activities for relevant, upcoming events. If you do not want to receive further information about our upcoming conferences, training courses and learning experiences, please email us at events@konnectlearning.com.au.

Once You Are Registered, What Is The Next Step?

When you have registered for an event, and that registration has been received by Konnect Learning, you will be sent a confirmation email. This will include your invoice and any relevant information regarding the event you are registered for.

Konnect Learning will regularly keep you updated regarding the events for which you have registered. If you require any further information visit our website at: www.konnectlearning.com.au or call us on (02) 8248 0200.

Commitment to user privacy

Konnect Learning is committed to protecting your privacy. You can visit most pages on our site without giving us any information. We do, however, sometimes need your information to provide you with services. This document will provide a clear explanation of Konnect Learning’s data processing practices. Please read the following document for our privacy information or or if you have any questions or concerns relating to Konnect Learning’s site and/or data protection policies, please contact us on events@konnectlearning.com.au

The information we collect and the primary purpose for its collection

The information you provide is used by Konnect Learning to process your registration or enquiry. All information provision is voluntary, however, if you do not provide your information we may be unable to process your registration or enquiry. All information will be used in the strictest confidence.

The information we collect on our sites includes (however is not limited to):

Full Name & Job Title
Company Name & Address
Phone & Fax Number
Email Address
Interest Areas & Preferences

Konnect Learning is the sole owner of the information collected on this site.

Information sharing

We do not share, rent or sell our customer e-mail lists.

No list supplied by Konnect Learning may be used by anyone other than for the confidential use of the original mailer. All lists are seeded with decoy names to protect against abuse; violators will be prosecuted.

Links to other sites

Konnect Learning contains some links to other sites. Please be aware that Konnect Learning is not responsible for the privacy practices of such other sites. This privacy statement applies solely to the information collected by Konnect Learning.

Surveys and promotions

From time to time Konnect Learning may run surveys and promotions and may request information from users as part of these. Participation in these is voluntary.

Security

Konnect Learning takes precautions to protect your information. When users submit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Access to all of our users’ information is restricted in our offices. You information is only accessed by employees who directly require your information process your registration or enquiry. The servers that we store personally identifiable information on are kept in a secure environment.

Correcting, updating or removing your personal information

If your personal information is incorrect, changes or if you no longer wish to receive information from Konnect Learning, we will endeavour to correct, update or remove your information as swiftly as possible. This can be done by e-mailing events@konnectlearning.com.au

Please direct any queries you may have in relation to the use of information about you to Konnect Learning’s Database department:

Telephone: 02 8248 0200
Mail: PO Box 683, Potts Point NSW 1335
Email: events@konnectlearning.com.au

Data protection

If you no longer wish to receive newsletters or promotional materials, you may opt-out of receiving these communications by following the unsubscribe method on the promotional piece or returning the item(s) to us with “unsubscribe” marked upon it. However, very occasionally, it may be necessary to send you important service announcements about a course you are attending, for example, we may contact you to inform you of a venue change.

Notification of changes

Konnect Learning will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will let know you, by placing a prominent notice on this web site. We will use information in accordance with the privacy policy under which the information was collected.

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