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Regulatory Reform Summit 2018

The Regulatory Reform Summit 2018 seeks to cover the most topical and timely of trends in regulatory transformation and provide solutions to common regulatory struggles. As regulatory focus shifts away from de-regulation and review our conference aims to help policy makers solve the jigsaw policy that is re-regulation – creating smarter, simpler, more responsive and technologically integrated regulation.

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  27 - 02 March 2018
Mercure Canberra


18 speakers from Federal and State Government will talk on how to deliver regulatory excellence when solving relentlessly difficult policy challenges


Four packed days of topical discussion, concrete case studies, and best practice strategies


3 Workshops and 2 interactive speaking sessions


Mercure Canberra
Limestone Ave & Ainslie
Braddon ACT 2618


  • Drive innovative reforms through review and measurement techniques
  • Harness data and statistics to continuously improve regulations
  • Design innovative approaches to regulatory implementation
  • Ensure compliance throughout the implementation process
  • Optimise processes through effective digital transformation
  • Use stakeholder engagement to gain approval

Who should attend this conference

95%Commissioners and Assistant Commissioners

92%Heads of Policy and Policy Managers

90%Heads of Regulatory Reform

85%Secretary and Assistant Secretary

85%Directors and Assistant Directors

Get Ready To Be Inspired!

Scroll down for more info and the agenda
Easy online booking or call for further assistance

Key Speakers


Paul McCullough

First Assistant Secretary

Department of Treasury


Duncan McIntyre

Assistant Secretary for data and digital

Department of the Prime Minister and Cabinet


Bill Turner

Head Assistant Secretary

Office of Drug Control; Health Products Regulation Group, Department of Health


Matthew Butlin

Red Tape Commissioner

Department of Treasury and Finance VIC


Elizabeth Tydd


Information and Privacy Commission


Kylie Bryden-Smith

Director Advocacy

Office of the NSW Small Business Commissioner


Kim Wood

Principal Commissioner BEng, MBA, FAIM, FIEAust

Queensland Productivity Commission


Dr. John Hamill

Chief Executive Officer

Essential Services Commission, Victoria


Don Parker


Office of the Commissioner for Better Regulation


Melanie Taylor


Department of Social Services


Simon Paton

Vice President

Australia Taxation Office


Cassandra Meagher

Executive Director of Policy & Regulation

Service Victoria


Darren Parker

Director Insurer Performance

State Insurance Regulatory Authority NSW


Teresa Ward

Assistant Director-General

National Archives of Australia


Nicholas Stewart


Dowson Turco


Ravi Dutta

Advisor and leader of regulation in compliance in Australia

The Behavioural Insights Team


Michelle Price

Chief Operating Officer



Professor Jenny M Lewis

Professor of Public Policy

Director of The Policy Lab

  • Pre-Conference Workshops Agenda

    DAY ONE: Pre-Conference Workshops – 27th February

    8:30 Registration, morning coffee and tea

    9:00 Workshop A: Best practice for drafting future-proofed legislation
    This intensive workshop will give you practical knowledge and tools when it comes to drafting your aims into regulation. Save time, money and effort by learning how to
    draft effective and intuitive policy.
    Benefits of attending

    • Learn how to future-proof your policy drafting – enabling it to evolve with society
    • Understand how to formulate recommendations into regulation to drive effective change
    • Write policy that is clear, effective and enforceable
    • Develop an understanding of the different ways legislation is subject to interpretation

    Your International Facilitator: Nicholas Stewart, Partner, Dowson Turco

    12:00 Lunch

    1:00 Workshop B: Creating the right conditions for innovation and thought leadership

    Take advantage of the Policy Lab’s researched insights identifying the composition and practices of the most innovative bodies. Leverage these understandings to arm you with tools and methodology for converting your Organisation into an environment where ideas flourish and learn how to gain personal influence in how problems get solved.
    Benefits of attending

    • Understand and achieve the right conditions for innovation
    • Re-think and evaluate your formal structures, informal networking and leadership styles
    • Empower your personal reach and influence through understanding the common attributes of thought leaders
    • Understand how to leverage your social networks to drive change

    Your Expert Facilitator: Professor Jenny M Lewis, Professor of Public Policy; Director of The Policy Lab, University of Melbourne; Author of Innovation in City Governments 2017

  • Conference Agenda

    DAY TWO – 28th February

    8:30 Registration, morning coffee and tea
    9:00 Opening remarks from chair: Simon Paton, Assistant Director, Public Advice & Guidance Editorial & Skilling Unit, Australian Taxation Office


    9:05 Regulatory Reform in perspective – insights from The Policy Lab’s work on PSI labs

    • The Policy Lab’s mission to understand the landscape of policy decision making and design through experimentation, review, analysis and modelling
    • Current insights into how to support innovation capacity in the public sector
    • How we can use public sector innovation (PSI) labs to improve regulatory practice

    Professor Jenny M LewisProfessor of Public PolicyDirector of The Policy LabUniversity of Melbourne; Author of Innovation in City Governments 2017


    9:55 Innovation and Consumer Protection – energy updates from the Essential
    Services Commission of Victoria

    • How to keep up/get ahead? – the Victorian State regulator’s role in regulating the energy sector
    • Regulatory challenges in disrupted markets
      • Emerging new technologies – solar panels, batteries and feed in tarrifs
      • Changing public expectations – energy retail markets and embedded networks

    Dr John Hamill, Chief Executive Officer, Essential Services Commission Victoria

    10:45 Morning Tea

    11:00 Can business interest align with public interest – Queensland’s
    Productivity Commission’s perspective

    • The Queensland’s Productivity Commission’s work ensuring competitive neutrality and better regulatory legislation
    • Understanding the behavioral motivations of organizations when complying with regulations
      • Australian utilities power-station case study

    Kim Wood, Principal Commissioner BEng, MBA, FAIM, FEAust, Queensland Productivity Commission


    11:50 Tools and strategies for stakeholder engagement

    • The importance of good engagement practice:
      • Outcome focused regulation
      • Sustained interest and investment for life-cycle of regulation reform
      • Heightened compliance
    • The Charter for Public Participation – a resource providing tools and options for public engagement in service delivery and policy development
      • Generate successful policy and resourcing recommendations with a Deliberative Democracy Citizen jury
      • Empower public participation with IAP2 IT tools
      • Educate regulated sectors and promote stakeholder engagement strategies for direct involvement with the GIPA Agency Information Guides

    Elizabeth Tydd, Chief Executive Officer & Commissioner, Information & Privacy Commission NSW

    12:40 Lunch

    1:40 PANEL: How to formulate policy and regulate in a sensitive climate

    • Is a softer of harder approach better for guaranteeing stakeholder engagement/ compliance regarding controversial issues?
    • What is best practice for handling your media image when speaking regarding sensitive issues?
    • How do you conduct long-term forward planning when your policy is likely to be overturned with a change of political tides?
    • What are the metrics you use to define success when there is loud or widespread opposition?

    Dr John Hamill, Chief Executive Officer, Essential Services Commission Victoria (regarding managing Victoria’s escalating power and gas prices)
    Kim Wood, Principal Commissioner, Queensland Productivity Commission (regarding continued investment in infrastructure)
    Bill Turner, Head, Office of Drug Control, Department of Health; Assistant Secretary, Health Products Regulation (regarding publicising of legalised pathways for Medicinal Cannabis)


    2:30 How the NSW State Regulatory Authority is embracing innovation to
    deliver better workers compensation outcomes

    • Digitising technology for modern age applications
    • The importance of welcoming innovation to solve recalcitrant regulatory challenges
    • Ditching patch-ups to re-design regulatory framework with deeper thinking
      • Multiple tiers and the prestige of becoming known as a leader
      • Reporting outcomes – data driven monitoring
    • How to overcome competitiveness to engage your stakeholders in collaborative reform
    • Business perspectives on the pros of a simplified regulatory landscape

    Darren Parker, Director, Insurer Performance, NSW State Insurance Regulatory Authority


    3:20 Afternoon Tea


    3:40 Creating innovative solutions for complex organisational problems

    • How the Australian Taxation Office is enabling innovation to transform business practice with their ‘fix-it squads’
      • ‘Fix-it’ squads in close consultation with stakeholders to develop
        recommendations based on complex and informed understanding of problem
      • ‘Shark-tank’ formula where teams pitch ideas to Senior Executives for endorsement and implementation
      • Evaluation of practice to identify areas for future change and standardised solutions for common problems
    • Realised benefits
      • Smarter diagnosis and timely solutions
      • Shorter life-cycle of project implementation
      • Limited over-heads and risk of welcoming innovation
      • Collective motivation and momentum to enable problem solving of entrenched or complex challenges

    Simon Paton, Assistant Director, Public Advice & Guidance Editorial & Skilling Unit, Australian Taxation Office

    4:30 Driving Better Regulation: What Victoria has done, what it is doing, and where it is headed

    • Changing the way we operate within the Office of the Commissioner Better Regulation
    • Working with Departments and regulators to develop better regulation
      • Outcomes-focused approaches: rewriting the new Environment Protection Act
      • Improving the citizen/business experiences: coordinating information for home builders and renovators
      • Victoria’s approach to autonomous vehicle regulation
    • Looking ahead:
      • Regulator stocktakes: opportunities to collaborate with
      • Departments and regulators to improve the regulated experience

    Don Parker, Assistant Director, Office of the Commissioner for Better Regulation


    5:20 End of Day Two

    DAY THREE – 1st March

    8:30 Registration, morning coffee and tea
    9:00 Opening remarks from chair: Simon PatonAssistant Director, Public Advice & Guidance Editorial & Skilling UnitAustralian Taxation Office


    9:05 Designing regulation that doesn’t constrain markets

    • The goldilocks zone: how to provide the right regulation to protect public interests without constraining markets
      • Clear rules, enforced predictable – neither too prescriptive or vague
      • Simple – reduced in volume, complexity and un-accounted interactions
    • Broad solutions within this space
      • Commitment to reducing red-tape
      • Movement to more principled legislative framework
      • Constant evaluative processes

    Paul McCullough, First Assistant Secretary, Department of Treasury


    9:55 How Australia is transforming international practice of cannabis

    • The challenge of regulating with due consideration of public safety and risk mitigation regardless of public pressure
    • The cannabis paradox – how to best navigate accessibility with control
      • Levers for quality and quantity control
      • The right cannabinoid for the right ailment
      • Transparency in pathways and guidances available to Doctors and the accompanying rise of prescriptions
      • The potential dangers of the black market
    • Learning from international examples – what and what not to do
    • How Australia is transforming the cannabis regulatory space by ensuring continuous research and quality control

    Bill Turner, Head, Office of Drug Control, Department of Health; Assistant Secretary, Health Products Regulation Group

    10:45 Morning Tea


    11:00 PANEL: Best practice solutions to implementing regulatory reform

    • How do you determine governance, particularly with multiple jurisdictions?
      • Handling government wide reforms without reducing agency autonomy
    • How do you perform effective risk management, particularly in regards to identification and assessment?
    • How do you keep your stakeholders engaged to sustain momentum?
    • What is best practice for resourcing your regulatory reforms?
    • What does smart time-line consideration look like?

    Matthew Butlin, Red Tape Commissioner, Victoria State Government
    Kylie Bryden-Smith, Director Advocacy, Office of the NSW Small Business Commissioner
    Darren Parker, Director, Insurer Performance, NSW State Insurance
    Regulatory Authority


    11:50 Harnessing data to address wicked policy challenges – the Data Integration Partnership for Australia

    • Informing Government’s key policy concerns using data integration
      • Linking great analysis to the priority problems of interest to Ministers
      • Using the structures of government to improve policy and drive change
    • Practical steps for developing better policy using data
      • Getting the basics right to build public trust: privacy, security and transparency
      • Understanding benefits realisation from good research and evaluation
      • Building quality data infrastructure by drawing on expertise across Government

    Duncan McIntyre, Assistant Secretary for data and digital, Department of the Prime Minister and Cabinet

    12:40 Lunch

    1:40 Creating better regulatory solutions through practical data collection

    • How effective, comprehensive and intelligent data collection techniques can provide sophisticated understandings
      • Impact of regulation
      • Potential regulatory interactions
    • Designing policy: taking multiple priorities into account to create the dynamic solutions needed
    • How good research can resolve the challenge of scaling regulation for different sized organizations
    • The importance of data for continuous benchmarking and strategy review

    Matthew Butlin, Red Tape Commissioner, Victoria State Government

    2:30 Data Exchange Program

    • How the government’s 130 million dollar Data Integration Partnership for Australia (DIPA) is achieving a massive pool of data including their Data Exchange Program
      • Increased agency participation
      • Increased individual participation
    • The DEX methodology
      • Standardization of reporting methods and protocol
      • Acquisition of data sets on players, pathways and outcomes
      • Generation of evaluative reports that categorize, benchmark and enable evaluation
      • Provision of data sets that enable socio-economic insights into communities
    • How the socio-economic insights into communities enable improved evidence based programs and policy

    Melanie Taylor, Director of Reporting & Analytics, Data Exchange Program, Department of Social Services

    3:20 Afternoon Tea

    3:40 Driving digital change and policy harmonisation across multiple jurisdictions

    • How the Easy to do Business pilot is transforming the experience of small business to start and grow
      • Creating successful partnerships of a growing number of councils, agencies and departments over a wide variety of demographics
      • Simplification, streamlining, condensing and creating clarity in the process of approval
      • Balancing the role of empowering small business while enforcing quality standards
      • Ongoing IT development to transform user experience with an easy to navigate online platform with built in steps, a business concierge and cutting the need for data duplication
    • Lessons from the Pilot
      • Co-operation and innovation across multiple jurisdictions whilst retaining independent autonomy possible
      • Empowered problem-solving capability, with the development of similar multi-agency pilot programs

    Kylie Bryden-Smith, Director Advocacy, Office of the NSW Small Business

    4:30 The benefits of investing in digitising/ modernising regulation and interface

    • How Service Victoria is streamlining public/ government communication processes and interface
      • Customer-centered design
      • Use of identity credentials to transact with government and bypass inherent risks of data-sharing
      • Increasing compliance and reducing costs
      • Automated multi-channel communication pathways
    • Leveraging communication channels for continuous collection of data and analytics for better regulatory decision making

    Cassandra Meagher, Executive Director of Policy & Regulation, Service Victoria

    5:20 End of Day Three


  • Post -Conference Sessions

    DAY FOUR: Interactive Sessions & Workshop – 2nd March

    8:30 Registration, morning coffee and tea


    9:00 The behavioural insights of compliance and regulation

    • The psychology of cheating: what does the research say about the underpinnings of unethical and non-compliant behaviour
    • How behavioural insights has been used in regulation and compliance to overcome these challenges
    • Future opportunities for behavioral insights in regulation

    Ravi Dutta, Advisor and leader of regulation in compliance in Australia, The Behavioural Insights Team

    10:00 Morning Tea


    10:30 How the Australian Cyber Security Growth Network is growing Australia’s cyber security capability

    • Driving Australia’s cyber security competitiveness – the ACSGN mandate
    • The changing nature of cyber-security risk in a modern and technologically fluid environment
    • Foundational strategies for building risk capability
      • Protection stack and operational security maintenance
      • Strength in underlying structures
    • Key tips for understanding and exploiting opportunities for competitiveness in the cyber-security space

    Michelle Price, Chief Operating Officer, Australian Cyber Security Growth Network Ltd


    11:30 How the National Archives of Australia are enabling the digitisation of

    • How the Digital Contiguity 2020 policy is transforming access and engagement with texts
      • Conversion of paper to screen
      • Democratisating access – one text can be accessed millions of times all over the world
    • How the Digital Continuity project will transform creation and management of information
    • Lessons learned from NAA’s digital transformation – is a purely digital world possible?

    Teresa Ward, Assistant Director-General, National Archives of Australia

    12:30 Lunch


    1:30 Workshop – Achieve goals and effective strategy with good measurement practice
    True benefit realization starts with good measurement. Good measurement means measurement that enables the tweaking, prioritization and effective resourcing required for projects. This workshop covers how to improve your measurement practice using data visualization technology and truly achieve the core goals of your regulatory initiatives.

    Learning outcomes:

    • Learn effective measurement that is accountable and transparent and which improves strategic outcomes including public participation and innovative use of technology
    • Leverage data visualization technology to
      • Learn how to enable performance tracking and comparison
      • Improve your measurement consistency
      • Learn how to create clearly defined milestones for progress measurement
      • Understand how to drive continuous process and strategic maturity

    Your Expert Facilitator: Elizabeth Tydd, Chief Executive Officer & Commissioner, Information & Privacy Commission


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