Top Tips for being assertive without being aggressive

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Executive and personal assistants are in a unique position in business. They are responsible for upholding the expectations of some of the most senior executives in their business, yet technically hold none of the clout. It can be incredibly challenging finding the tools to assert the correct amount of authority and confidence without over-stepping the […]

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Dealing with difficult people

  Dealing with difficult people: Is someone being “difficult”? Show them who you are. Do you deal with difficult people at work? What makes them difficult to work with? What is the difficulty that you experience when interacting with them? We don’t usually choose the people we work with. So the likelihood of not feeling ‘connected’ […]

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