- Registration Closes:
Top-Down Approaches to Transform Customer Experiences
It is difficult to work in an environment that is not at the cutting edge of service delivery. If you’re not at the cutting edge, you get customer frustration, increase in customer contact and stress.
Over four days, you will be exposed to the best of the best in customer innovation and experience. Each day will explore a key theme of service innovation, customer experience, frontline service delivery and public sector leadership, delivering you leading case studies and hands-on masterclasses that will empower you with the knowledge to become a leader of innovation.
You will walk away knowing what success looks like, knowing how to implement the best of technology and, most of all, that ball of stress will be lifted off your shoulders.
At Government Customer Service Summit you’ll learn how to:
Innovate services through customer-centric policy design
Drive a whole-of-organisation customer-centric approach to create seamless customer journeys
Transform customer services through digitalisation
Optimise frontline service delivery through automation and self-service platforms
Collaborate across agencies to deliver seamless customer journeys through
Enhance customer trust in government services
Delivered Across 4 Themed Days – The Choice is Yours!
The Government Customer Service Summit is broken up into 4 themed days, and ticketing options allow you to choose the days that suit you best. So, you can hone in deeply on one area, or attend multiple days for a complete view of CX innovation. End-of-day masterclasses ensure you get the most from the day’s sessions.
OUR 2021 KEY SPEAKERS
Day 1: Policy Design
Day 2: Customer Experience
Day 3: Front-line Service Delivery
Day 4: Public Sector Leadership Summit
- Innovate services through customer-centric policy design
- Drive a whole-of-organisation customer-centric approach to create seamless customer journeys
- Transform customer services through digitalisation
- Optimise frontline service delivery through automation and self-service platforms
- Collaborate across agencies to deliver seamless customer journeys
- Enhance customer trust in government services
Who Should Attend
- Chief Customer Officers
- Chief Innovation Officer
- Assistant Secretary Policy
- Directors of Customer Service
- Director of Customer Experience
Our 2021 Speaker Line-up
PS News is an online newspaper packed with news and other information designed to inform, entertain and challenge the professional staff of public sector organisations and other interested parties around the nation. PS News is totally independent of Government, union or political influence and is compiled and updated by journalists in Canberra and other capital cities.
The Mandarin is made for public sector leaders and executives and the many stakeholders and suppliers interested in their work. Put simply, we deliver the news and analysis that the public sector reads every day. With a focus on senior executives and public administration professionals, there is no other news source like it.
“Never underestimate the value of standing face to face with a person and engaging them with the thing you are most passionate about.”
It’s a digital world and a lot of emphasis is placed on how technology can push your product or service further. And it can. But there’s an old adage that people buy from people, not only that, they buy from people they know and like. You need to give your customers an opportunity to get to know you. In person. That’s where sponsorship can help.
1. Put Your Business in the Spotlight
Position yourself as an authority in your industry, gain respect and credibility and stand out from the pack in front of the exact right target market for you. Instead of just attending and networking, sponsorship lets you show attendees what you are all about.
2. Get in front of your Target Market
We have a big database and we spend a lot of time and effort marketing our event to your exact target market because we have a mutual goal of bringing them together for the event. All you need to do is come prepared to dazzle them.
3. Lead Generation and New Contacts
Give your sales team a boost and get new leads by attracting people to you that you would otherwise not connect with. Take networking to the next level with games, prize giveaways, and more. Conferences can be information overload, but by make networking fun and giving your brand a physical presence, the leads will flock to you.
4. Increase Brand Awareness
Event sponsorship is an easy way to build brand awareness with the right target market. We’ve worked with companies launching new products, brands that have extensive awareness and are looking for a new audience, and even companies going through a re-brand. Use of branded merchandise means your audience takes your brand home with them and can save hours of prospecting time.
5. New Clients, New Customers, New Business
You never know who a new customer might be but with so many of the right people gathered together you can’t help but get new clients and close new business. We’ve seen our event partners sign up highly qualified leads on the spot, as well as close deals simply by being in the right place at the right time.
6. Give attendees a “taste” of your business
We all know how much advertising can cost. Clicks, views, impressions, EDMs. We can work with you to tailor a package that suits your needs in your budget for the best way you like to get in front of your audience. By leveraging the event to your advantage, there will be no limit on your potential ROI.
Whatever your needs, as long as you know how, when and by what method you like to engage with people, we can tailor a package to suit your needs. Be it an intimate private dinner with your selection of delegates or a keynote speaking slot in front of the entire audience, we can make it happen!
Strategic sponsorship opportunities are limited. Contact Josh Hooper on (02) 8806 0524 or email [email protected] to discuss bespoke package options.
- Government Customer Service 2018 Attendee
Strategic, innovative and knowledgeable. Interesting case studies that are totally relevant to customer satisfaction and how technology can improve this & reduce costs.
- Government Contact Centre 2018 Attendee
Best conference I've been to. The format worked really well.
- Government Contact Centre 2018 Attendee
Tied everything together really well. I really enjoyed the relevance as I am looking to implement a digitisation strategy in my work environment.