- Registration Closes:
Top-Down Approaches to Transform Customer Experiences
It is difficult to work in an environment that is not at the cutting edge of service delivery. If you’re not at the cutting edge, you get customer frustration, increase in customer contact and stress.
Over four days, you will be exposed to the best of the best in customer innovation and experience. Each day will explore a key theme of service innovation, customer experience, frontline service delivery and public sector leadership, delivering you leading case studies and hands-on masterclasses that will empower you with the knowledge to become a leader of innovation.
You will walk away knowing what success looks like, knowing how to implement the best of technology and, most of all, that ball of stress will be lifted off your shoulders.
At Government Customer Service Summit you’ll learn how to:
Innovate services through customer-centric policy design
Drive a whole-of-organisation customer-centric approach to create seamless customer journeys
Transform customer services through digitalisation
Optimise frontline service delivery through automation and self-service platforms
Collaborate across agencies to deliver seamless customer journeys through
Enhance customer trust in government services
Delivered Across 4 Themed Days – The Choice is Yours!
The Government Customer Service Summit is broken up into 4 themed days, and ticketing options allow you to choose the days that suit you best. So, you can hone in deeply on one area, or attend multiple days for a complete view of CX innovation. End-of-day masterclasses ensure you get the most from the day’s sessions.
Day 1: Policy Design, 19th November
Day 2: Customer Experience, 20th December
Day 3: Front-line Service Delivery, 21st November
Day 4: Public Sector Leadership Summit, 22nd November
- Innovate services through customer-centric policy design
- Drive a whole-of-organisation customer-centric approach to create seamless customer journeys
- Transform customer services through digitalisation
- Optimise frontline service delivery through automation and self-service platforms
- Collaborate across agencies to deliver seamless customer journeys
- Enhance customer trust in government services
Who Should Attend
- Chief Customer Officers
- Chief Innovation Officer
- Assistant Secretary Policy
- Directors of Customer Service
- Director of Customer Experience
PS News is an online newspaper packed with news and other information designed to inform, entertain and challenge the professional staff of public sector organisations and other interested parties around the nation. PS News is totally independent of Government, union or political influence and is compiled and updated by journalists in Canberra and other capital cities.
The Mandarin is made for public sector leaders and executives and the many stakeholders and suppliers interested in their work. Put simply, we deliver the news and analysis that the public sector reads every day. With a focus on senior executives and public administration professionals, there is no other news source like it.
Interested in networking with this market? Want to align your brand with the cause?
Be part of this event and associate your business and brand with the largest and most forward-thinking organisations in this arena.
As an event partner, we will work closely with you and your business to achieve your objectives, which may include:
Build your brand amongst a large community of senior decision makers
With a senior delegation from the industry to discuss pressing issues.
Discussions about your organisation’s services, capabilities and solutions.
Market feedback to appreciate key drivers underpinning your industry
Your chosen spokesperson’s reputation as an industry thought leader.
6. BUSINESS DEVELOPMENT & ROI
create new business opportunities across business communities who are difficult to engage via traditional means of communication.
Strategic sponsorship opportunities are limited. Contact the sponsorship team on (02) 8248 0200 or email firstname.lastname@example.org to discuss bespoke package options.
- Government Customer Service 2018 Attendee
Strategic, innovative and knowledgeable. Interesting case studies that are totally relevant to customer satisfaction and how technology can improve this & reduce costs.
- Government Contact Centre 2018 Attendee
Best conference I've been to. The format worked really well.
- Government Contact Centre 2018 Attendee
Tied everything together really well. I really enjoyed the relevance as I am looking to implement a digitisation strategy in my work environment.