Looking for an instant answer to a question?

Below are some common questions asked by out clients, however if you need further information, please do not hesitate to phone us on 02 8248 0200 or send an email to events@konnectlearning.com.au
  • How do I register for an event?

    Online – Go to the event you wish to register for, click the “register now” button and fill out your details

    By Phone – Call (02) 8248 0200 and one of our friendly staff will be able to assist you with your registration.

    By Maill –Please send your completed registration form to PO Box 683 Potts Point NSW 1335

    By E-Mail – Complete the registration form on the last page of your agenda and email to events@konnectlearning.com.au

    Please note that all registrations are subject to Konnect Learning’s terms and conditions

     

  • What do I do once I have registered?

    As soon as you have registered you will automatically be sent a confirmation email. If you do not receive one you should contact us immediately.

    You have 14 days to pay your invoice. All invoices must be paid in full before training commences

  • How can I pay for an event?

    We prefer credit card upon registration, however, we accept EFT or cheque.
    Payment can be made by:

    MasterCard, Visa and Amex*
    *Amex will attract a 2.5% credit card fee

    Electronic Funds Transfer
    Konnect Learning
    BSB: 06 2014
    Account Number: 1053 3919

    Cheque made payable to Konnect Learning

    You will receive a confirmation email as soon as you have registered, confirming your attendance, the start and finish times and the venue for your training. Again, please contact us if this is not received within 24 hours of registering

    Please note that all registrations must be finalised with payment prior to the training to secure your seat.

  • I have special dietary requirements

    Please let us know a minimum of 5 days in advance if you have special dietary requirements. We will cater to any requirements given sufficient notice.

  • I have registered but can no longer attend

    Should your circumstances change and you can no longer attend your training, please let us know as soon as possible. At any time leading up to the training you can substitute someone else from your organization to attend at no extra charge.

    If you are cancelling your registration at any time prior to 21 working days before the training, we are happy to refund your money less a $300 per person administration fee.

    If you are within 21 days of the training there is no cancellation and no refunds. We apologize for any inconvenience.

    For more information please see our terms and conditions

  • What will happen to my details?

    We understand and respect your right to privacy. We will under no circumstances provide your details to any other organization.

    We will however use your information to keep you informed of upcoming training courses. If you are receiving our information in error, please contact us immediately on 02 8248 0200.

    If you no longer wish to receive our email updates, please click on the “unsubscribe” link at the bottom of the email or email us at events@konnectlearning.com.au.

    For more details about privacy, please read our Privacy Policy.

  • What is Konnect Learning’s ABN?

    Our ABN is 39 162 592 056

  • Cancellation Policy

    Cancellation, Postponement and Substitution Policy

    Konnect Learning understands that circumstances can change. At any point prior to the event you are welcome to contact us in writing to nominate a substitute delegate at no extra charge. Alternatively, a full refund less a $300 per person service fee will be issued for cancellations received over 21 days prior to the event.

    Konnect Learning is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. Konnect Learning shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency.

    Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Konnect Learning reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

    Credit Notes

    In the event of issuance of credit notes, holders are entitled to use this credit towards ANY Konnect Learning conference which can accommodate additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.

    Konnect Learning bears no responsibility for loss or damage resulting from cancellation, postponement or substitution of an event. Konnect Learning will assume no liability whatsoever in the event of cancellations or postponements of events relating to circumstances beyond our control, including but not limited to Acts of God, occurrences rendering conferences impossible, illegal or impracticable, unforeseen public events, labour strikes or other emergency making facilitation difficult or impossible.

  • Privacy Policy

    Privacy Policy

    Commitment to user privacy

    Konnect Learning is committed to protecting your privacy. You can visit most pages on our site without giving us any information. We do, however, sometimes need your information to provide you with services. This document will provide a clear explanation of Konnect Learning’s data processing practices. Please read the following document for our privacy information or or if you have any questions or concerns relating to Konnect Learning’s site and/or data protection policies, please contact us on info@konnectlearning.com.au

    The information we collect and the primary purpose for its collection

    The information you provide is used by Konnect Learning to process your registration or enquiry. All information provision is voluntary, however, if you do not provide your information we may be unable to process your registration or enquiry. All information will be used in the strictest confidence.

    The information we collect on our sites includes (however is not limited to):

    Full Name & Job Title
    Company Name & Address
    Phone & Fax Number
    Email Address
    Interest Areas & Preferences

    Konnect Learning is the sole owner of the information collected on this site.

    Information sharing

    We do not share, rent or sell our customer e-mail lists.

    No list supplied by Konnect Learning may be used by anyone other than for the confidential use of the original mailer. All lists are seeded with decoy names to protect against abuse; violators will be prosecuted.

    Links to other sites

    Konnect Learning contains some links to other sites. Please be aware that Konnect Learning is not responsible for the privacy practices of such other sites. This privacy statement applies solely to the information collected by Konnect Learning.

    Surveys and promotions

    From time to time Konnect Learning may run surveys and promotions and may request information from users as part of these. Participation in these is voluntary.

    Security

    Konnect Learning takes precautions to protect your information. When users submit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Access to all of our users’ information is restricted in our offices. You information is only accessed by employees who directly require your information process your registration or enquiry. The servers that we store personally identifiable information on are kept in a secure environment.

    Correcting, updating or removing your personal information

    If your personal information is incorrect, changes or if you no longer wish to receive information from Konnect Learning, we will endeavour to correct, update or remove your information as swiftly as possible. This can be done by e-mailing info@konnectlearning.com.au

    Please direct any queries you may have in relation to the use of information about you to Konnect Learning’s Database department:

    Telephone: 02 8248 0200
    Mail: PO Box 683, Potts Point NSW 1335
    Email: info@konnectlearning.com.au

    Data protection

    If you no longer wish to receive newsletters or promotional materials, you may opt-out of receiving these communications by following the unsubscribe method on the promotional piece or returning the item(s) to us with “unsubscribe” marked upon it. However, very occasionally, it may be necessary to send you important service announcements about a course you are attending, for example, we may contact you to inform you of a venue change.

    Notification of changes

    Konnect Learning will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will let know you, by placing a prominent notice on this web site. We will use information in accordance with the privacy policy under which the information was collected.

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