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Regulatory Reform Summit 2019

We believe your regulatory success is vital to Australia’s economic and social future. If you become more effective, Australia benefits.
Now is the time to innovate processes, optimise enforcement and lift regulatory standards - so you can regulate more effectively and succeed in your role.

That’s why Regulatory Reform 2019 exists. So you can hear directly from Australia’s leading regulatory experts to adopt concrete strategies that will improve your regulatory effectiveness.

Regulatory Reform 2019 will give you clear guidance on establishing more effective regulations.
You will receive practical strategies that will enhance regulatory outcomes, improve enforcement, lift compliance standards and gain buy-in. This is your opportunity to develop your knowledge and skills by learning from the highest calibre of regulatory experts assembled in Australia.
Invest in your development and lift Australia’s regulatory standards in the process.

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  26 - 01 March 2019
Novotel Canberra


We have brought together regulatory experts from relevant government Departments and agencies.


Over four information-packed days you will hear case studies from Federal, State and local government


Hands-on workshops designed to give you the knowledge and skills to improve your organisations regulatory outcomes.


Novotel Canberra
65 Northbourne Ave, Canberra ACT 2601


  • Gain a broad understanding of contemporary regulatory challenges
  • Drive innovative regulatory reform in your organisation
  • Understand how to act like a regulator in traditionally compliance-focussed organisations
  • Learn best practice in harnessing data to inform regulation
  • Understand best practice in stakeholder engagement while avoiding regulatory capture
  • Reform compliance and enforcement to be simple and effective
  • Learn how to effectively regulate the digital economy

Who should attend this conference

100%Commissioner and Assistant Commissioner

98%Heads of Regulation, Policy and Policy Managers

100%Heads of Regulatory Reform, Compliance and Enforcement

98%Secretaries and Assistant Secretaries

96%Heads of Service Delivery and Business Improvement

Get Ready To Be Inspired!

Scroll down for more info and the agenda
Easy online booking or call for further assistance

Key Speakers


Liam Mason

Director of Regulation

Financial Markets Authority (NZ)


Melinda Bailey

Executive Director, Compliance and Regulatory Services

Roads and Maritime Authority


Simon Paton

Assistant Director

Australia Taxation Office


Anna Cronin


Commissioner for Better Regulation Victoria


Stefanie Janiec

Branch Manager, VET Quality and Regulation

Department of Education


Dr. John Hamill

Chief Executive Officer

Essential Services Commission, Victoria


Karen Roberts

Executive Director, Office of the Defence Seaworthiness Regulator

Department of Defence


Jonathan Coppel


Productivity Commission


Dr. Cathy Wilkinson

Executive Director, People and Performance

EPA Victoria


Tim Cole

Director, Regulation and Compliance

Australian Financial Security Authority


Professor Justin O'Brien

Director & Heads of Financial Regulation

The Trust Project & Monash University


Alice Williams

Board Member

Foreign Investment Review Board


Susanne Moore

Program Manager, Local Land Services, Regulatory and Compliance Program

Department of Planning and Infrastructure


Rhys Bollen

Executive Director

NSW State Insurance Regulatory Authority


Alex Fitzpatrick

Director of Licensing

Victorian Commission for Liquor and Gambling Regulation


Karl Heiden

Head of Division, Regulatory Services



Ravi Dutta-Powell

Advisor and leader of regulation and compliance in Australia

The Behavioural Insights Team

  • Day One – Pre-Conference Workshop - 26th February 2019

    8:30am Registration, morning coffee and tea

    9:00am Trends in regulation, Stakeholder Engagement & Public Perceptions

    It is important for regulators and government agencies with some regulatory responsibility to have a strong understanding of trends in regulation, including the direction of regulatory reform. Factors driving trends include public perception and tolerance and perceptions about the effectiveness of retail markets.

    Attendees of this workshop will learn:

    • The direction of regulatory reform and design
    • Driving forces behind regulation and regulatory reform
    • The compliance approach versus a deterrence approach
    • How to improve your public and stakeholder engagement
    • Methods to improving public perceptions of your agency
    • How to design effective regulations with public and stakeholder perceptions in mind

    12:30pm Lunch

    1:30pm Data and measurement techniques to drive continuous improvement in regulation

    Effective measurement and data analysis techniques are necessary for regulatory reform that make regulations more effective and improve regulatory outcomes. Organisations must harness data and measurement techniques to meet their organisational remit and public expectations.

    In attending this workshop delegates will gain hands-on experience with data measurement techniques and how to use these to improve your organisation’s regulatory outcomes.

    Attendees of this workshop will learn:

    • Measurement techniques to drive reform
    • How to use measurement and data to track performance
    • Data analysis techniques
    • Data visualisation technology to improve regulation
    • How to harness data analysis to inform effective regulatory reform
    • Project management techniques for using data to drive improvement


    5:00pm Close of workshops

  • Day Two – Speaker Sessions - 27th February 2019

    8:30am Registration, morning coffee and tea

    8:50am Opening remarks from chair:


    9:05am: Opening Keynote: Rebuilding trust in government and regulatory to enhance regulatory outcomes

    • What should be the purpose of regulation and the state to fulfil public purpose?
    • Mandate, processes and agency (the space between the mandate)
    • Can regulation play an important role in rebuilding public trust

    Professor Justin O’Brien, Financial Regulation, Monash University, Director, The Trust Project, works with ASIC, RBA, OECD, International Organisation of Securities Commission

    9:55am: talent Lessons from New Zealand’s experience with regulatory reform in finance

    • Understand the outcomes of multiple financial regulation reforms in New Zealand
    • The best regulatory frameworks to avoid poor regulatory outcomes
    • Defining the purpose of regulation to inform regulatory reform
    • Protecting the public from poor outcomes caused by incentives in the financial industry
    • Can we effectively regulate high-risk financial products?

    Liam Mason, Director of Regulation, Financial Markets Authority – New Zealand

    10:45am Morning tea

    11:00am: The changing tides in the approach to energy regulation and the future of regulation

    • Learn about recent and upcoming changes to the regulatory approach at the State and Federal level
    • Understand new and upcoming approaches and use of the regulatory toolkit
    • Understand the most suitable approach for regulators to fulfil their statutory functions

    Dr. John Hamill, CEO, Essential Services Commission (Victoria)


    11:50am: How regulatory regimes affect industry culture and practice: influencing values and behaviour

    • Industry failure is often blamed on either regulatory failure or poor internal culture
    • Understand the link between regulatory regimes and the culture of regulated organisations
    • Is it possible to regulate it if you can’t legislate it?
    • Explaining practical aspects and principles of assessing culture
    • Can regulators effectively influence behaviour to ensure positive outcomes?
    • What is the best approach to regulation to create an industry culture that is mindful of social obligations and leads to a sustainable industry, rather than an industry driven by short-term interests and gains

    Tim Cole, Director Regulation and EnforcementAustralian Financial Security Authority

    Lunch 12:30pm

    1:30pm: PANEL DISCUSSION: What does the Banking Royal Commission tell us about wider regulations in Australia?

    • Has regulation of the banking and finance sector in Australia failed?
    • Has there been a wider, systemic failure of regulation in Australia?
    • How should regulatory agencies and government respond to the findings of the Royal Commission?
    • Does Australia need a different approach to regulation to avoid financial, environment, etc failure?

    Dr. John Hamill, CEO, Essential Services Commission (Victoria)

    Professor Justin O’Brien, Financial Regulation, Monash University, Director, The Trust Projects, works with ASIC, RBA, OECD, International Organisation of Securities Commission

    Alice Williams, Board Member, Foreign Investment Review Board

    Karen Roberts, Executive Director, Office of the Defence Seaworthiness Regulator, Department of Defence

    2:20pm: Promoting good communication between regulators and the public to gain buy-in

    • Learn how to enhance public buy-in through positive communication between regulators and the public
    • Understand the consequences of poor communication on your organisation and regulators
    • Prevent negative consequences and poor public perception arising from ineffective communication

    Simon Paton, Assistant Director, Australian Taxation Office

    3:20pm Afternoon Tea


    3:40pm: Lessons from Defence in overcoming a lack of assurance mechanisms to ensure quality

    • How Defence uses a Risk and Assurance Framework (three lines of assurance) to ensure assurance
    • Can this approach be applied by regulators through means such as:
      • Ensuring the regulated organisation has at least one independence assurance process
    • Putting the burden of regulation on the regulator

    Confirmed: Karen Roberts, Executive Director, Office of the Defence Seaworthiness Regulator, Department of Defence

    4:30pm: Foreign investment case studies: Lessons in lifting compliance standards

    • Learn how compliance standards are being regulated in:
      • cyber security – data centres, healthcare, telecommunications
      • concentration of ownership in agriculture
      • Energy and telecommunications – divestment of utilities
    • Understand how other regulators can lift their own compliance standards
    • How lifting compliance standards improves regulatory outcomes

    Alice Williams, Board Member, Foreign Investment Review Board

    5:20 pm: Effective enforcement and environmental outcomes

    • Understand how Victoria EPA regulates waste and pollution to ensure positive environmental outcomes
    • Best enforcement methods and engaging with stakeholders
    • New approaches to environmental regulation to solve pressing issues and relevance to other agencies

    Dr. Cathy Wilkinson, Executive Director Strategy, People and Performance, EPA Victoria

    6:10 pm: End of day

  • Day Three – Speaker Sessions - 28th February 2019

    8:30am Registration, morning coffee and tea

    9:00am Opening remarks from chair:


    9:00am: Culture change and maturity: how to act like a regulator in organisations with a traditionally compliance mindset

    • Overcoming internal confusion about the role of the regulator and how to act like one
    • Ensuring buy-in to move from a compliance only mindset to a regulation mindset
    • How to align your agency to act like a regulator and ensure necessary maturity

    Susanne Moore, State Operations, Local Land Services, NSW Department of Planning and Industry

    9:50am: Innovative delivery of regulatory improvement: Case studies from Victoria

    • Reducing prescription in regulation
    • Streamlining information to improve regulatory design and outcomes
    • De-congesting approvals whilst ensuring strong regulatory outcomes
    • Co-regulatory approaches to industry regulation

    Anna Cronin, Commissioner, Commissioner for Better Regulation Victoria

    10:40am Morning tea


    11am: Elevating standards through regulation: lessons from the Department of Education

    • Understand the regulatory activities of the Department of Education
    • National review of legislation, VET student loans, regulatory activities
    • Lessons for other regulators in the role of regulation in lifting industry standards

    Stefanie Janiec, Branch Manager VET Quality and Regulation, Department of Education

    11:50am: Regulating potentially dangerous industries and avoiding regulatory capture

    • Has Australia’s regulatory regime experienced regulatory, resulting in the potential for regulatory failure?
    • Learn how to engage with stakeholders effectively while avoiding undue influence from dominant or influential lobbyists
    • Understand the warning signs of potential regulatory capture and best practice response

    Karl Heiden, Head of Division, Regulatory Support, National Offshore Petroleum Safety and Environment Management Authority

    Lunch 12:40pm


    1:30pm: Regulating in the digital economy

    • Learn how to effectively regulate in the digital economy and digital entities
    • Understand if is possible to effectively regulate and foster innovation
    • How to effectively monitor the digital economy for regulation

    Jonathan Coppel, Commissioner, Productivity Commission

    2:30pm: PANEL DISCUSSION: Who bears the burden and cost of regulation? Can regulators prevent costs being passed on to consumers through reform?

    • Who should bear the cost and burden of regulation and regulatory enforcement?
    • Is there a moral responsibility to ensure that the costs of regulation are not passed on to consumers?
    • Are there means by which regulators and government can prevent costs being passed on?
    • Can regulatory reform play a role in ensuring this?

    Stefanie Janiec, Branch Manager VET Quality and Regulation, Department of Education

    Rhys Bollen, Executive Director, NSW State Insurance Regulatory Authority

    Anna Cronin, Commissioner, Commissioner for Better Regulation Victoria

    3:20pm Afternoon Tea

    3:40pm: Effectively monitoring outcomes to avoid regulatory failure and drive continuous improvement

    • Learn best practice in monitoring regulation and regulatory outcomes to inform reform
    • Analyse methods to ensure continuous improvement in regulatory outcomes
    • Understand the difficulties of monitoring outcomes in complex regulatory environments and how to mitigate these monitoring difficulties

    Alex Fitzpatrick, Director of Licensing, Victorian Commission for Gambling and Liquor Regulation

    4:30pm: Harnessing data and information to enhance regulations and inform reform

    • Learn best practice techniques for data analysis to enhance regulatory outcomes
    • Can data do more than enhance efficiency, can it enhance regulatory regimes?
    • How data and information can drive regulatory efficiency internally to the regulator and in industry intelligence
    • Informing regulatory reform through data and information

    Rhys Bollen, Executive Director, NSW State Insurance Regulatory Authority

    5:20pm Education and co-jurisdictional partnerships to improve regulatory effectiveness

    • Best practice techniques to educate stakeholders and influence behaviour
    • The importance of co-jurisdictional partnerships to effective regulation
    • Risk-based approaches to regulation to improve road safety

    Melinda Bailey, Executive Director Compliance and Regulatory Services, Roads and Maritime Services

    6:10 pm End of day

  • Day Four – Post- Conference Workshop - 1st March

    8:30am Registration, morning coffee and tea

    9:00am Opening remarks from chair:

    9:00am: Workshop A: How behavioural insights can be used to shape positive culture, values and behavior in organisations

    Regulators across the world are increasingly seeing the benefits of incorporating behavioural approaches into their regulatory approach. This workshop will teach attendees how they incorporate behavioural insights into their regulatory approach to enhance regulation outcomes.

    Attendees of this workshop will:

    • Learn the basis of behavioural insights and their applicability to regulation
    • Analyse what behavioural insights has to say about unethical behaviour
    • Understand how behavioural insights are informing compliance
    • Learn the role behavioural insights can play in informing regulatory reform
    • Methods to incorporate behavioural insights into your regulatory design
    • How your organisation can use behavioural insights in regulation, even without specific behavioural expertise

    Expert facilitator: Behavioural Insights Team

    Lunch 12:30pm

    1:30pm:  Workshop B: Regulatory reform in light of digitisation

    As digital technology continues to transform the national and global economy, effectively regulating the digital world and economy becomes increasingly important. It is particularly important that government regulators have a strong understanding of digitisation, how technology is transforming industry and how regulation should be reformed in order for regulators to implement effective regulations.

    Attendees of this workshop will learn:

    • Reforming regulations to keep pace with the fast-moving world of digitisation
    • How does the world of digitisation differ and what should be the regulatory response to this?
    • Gain an in-depth understanding of how digitisation is affecting different industries in Australia and the world
    • How to overcome challenges posed by traditional regulations not providing sufficient digital oversight
    • Leveraging digital channels for continuous collection of data and analytics for better digital regulation reform decision-making
    • Overcoming attempts to avoid regulations in the digital space while allowing for digital innovation
    • Effectively regulating globalised industry

    Expert facilitator: Professor Justin O’Brien, Financial Regulation, Monash University, Director, The Trust Project, works with ASIC, RBA, OECD, International Organisation of Securities Commissions

    5:00pm End of workshops


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